Frequently Asked Questions

Where are you based?

Mntrix Mart is based in the United Kingdom. All orders are processed and dispatched from the UK.

How do I track my order?

Once your order is dispatched, you will receive an email with a tracking number. Use it on the carrier's website to monitor your delivery.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other payment methods available at checkout. All transactions are processed securely in GBP (£).

Do you ship internationally?

NO!.

What is your return policy?

We offer a 14-day return window in line with UK Consumer Rights Act 2015. Please visit our Refund Policy page for full details.

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll resolve it promptly with a replacement or full refund.

How can I contact customer support?

You can reach us via our Contact page. We aim to respond within 24 hours on UK business days.